{"id":2076,"date":"2025-11-13T14:09:20","date_gmt":"2025-11-13T14:09:20","guid":{"rendered":"https:\/\/williamhinton.com\/terms-and-conditions\/"},"modified":"2026-01-15T22:49:15","modified_gmt":"2026-01-15T22:49:15","slug":"terms","status":"publish","type":"page","link":"https:\/\/williamhinton.com\/en\/terms\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Access to the William Hinton website and store, products and services made available, are subject to the following conditions. By accessing the site, you agree to the Terms of Use of the William Hinton website and store, which are subject to occasional updates. For your benefit and ours, it is recommended that you regularly visit this Terms and Conditions page to check for any changes that may have occurred.<\/span><\/p>\n

Access to the William Hinton website and store is temporary and we reserve the right to withdraw, add, or amend products and services without prior notice.<\/span><\/p>\n

Occasionally, the William Hinton website and store may be unavailable due to updates or other reasons, and access to some areas of the site may be restricted.<\/span><\/p>\n

The William Hinton website and store cannot be held liable for any damages or losses of any individual or legal entity that may occur after using any information contained on this site.<\/span><\/p>\n

Hyperlinks may be available on the William Hinton website and store that direct to external sites. By clicking on these hyperlinks, you will leave the William Hinton website or store, and William Hinton shall have no control over the actions that may occur on those sites, nor can it accept responsibility for anything that happens external to its platform.<\/span><\/p>\n

For purchases through the William Hinton website and store, buyers must be of legal age (18 years old) and commit to providing true information that allows for successful processing of their order.<\/span><\/p>\n

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Company Identification<\/span><\/strong><\/h4>\n

Business Name: ENM Engenho Novo da Madeira Lda
Corporate Taxpayer Number: 511266421
Commercial Registration Number: 11042\/20060306
Share Capital: 6.000,00 Euros
Commercial Registry Office: Funchal
CAE (Economic Activity Code): 11013-R4<\/a>
Registered Office: Parque Empresarial da Calheta, Lote 30\/53
9370-221 Estreito da Calheta Madeira – Portugal<\/span><\/p>\n

Supervisory Authorities:<\/span><\/p>\n

ASAE \u2013 Economic and Food Safety Authority<\/span><\/p>\n

Directorate-General for Consumer Affairs<\/span><\/p>\n

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Complaints Book<\/span><\/strong><\/h4>\n

Under the terms of Decree-Law No. 156\/2005, of September 15, amended by Decree-Law No. 74\/2017, the Complaints Book is available in both physical and electronic formats.<\/span><\/p>\n

Electronic Complaints Book: Available at www.livroreclamacoes.pt<\/a>
Physical Complaints Book: Available at the company’s premises
Response time: 15 working days
Supervisory authority: ASAE \u2013 Economic and Food Safety Authority<\/span><\/p>\n

Complaints are automatically sent to the competent authorities for analysis and possible initiation of administrative proceedings.<\/p>\n

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Alternative Dispute Resolution (ADR)<\/span><\/strong><\/h4>\n

In the event of a dispute, the consumer may refer to the following alternative dispute resolution entities \u2013 Centers for Consumer Conflict Arbitration:<\/span><\/p>\n

Lisboa: www.centroarbitragemlisboa.pt<\/a><\/span><\/p>\n

Coimbra: www.centroarbitragemcoimbra.com<\/a><\/span><\/p>\n

Porto: www.cicap.pt<\/a><\/span><\/p>\n

Madeira: www.cacc.gov<\/a><\/span><\/p>\n

Centro Nacional (supletivo)<\/span><\/p>\n

CNIACC: www.cniacc.pt<\/a><\/span><\/p>\n

Phone: 213 564 144<\/span><\/p>\n

E-mail: geral@cniacc.pt<\/span><\/p>\n

More information: www.consumidor.gov<\/a><\/span><\/p>\n

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Service Policy<\/span><\/strong><\/h2>\n

The William Hinton website and store ship orders to mainland Portugal, Autonomous Regions (Madeira and Azores), and worldwide. The carrier with whom we have a protocol is CTT Expresso, which delivers Monday to Friday until 7:00 pm on any business day, to the address indicated during checkout.<\/span><\/p>\n

All orders paid after 12:00 pm are processed on the next business day.<\/span><\/p>\n

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Delivery Times and Costs<\/span><\/strong><\/h4>\n

On the William Hinton website and store, there are Specific Conditions for each product, which you will find next to each item description and which take into account the execution and\/or delivery times.<\/span><\/p>\n

Customers have several options during checkout regarding the delivery method:<\/span><\/p>\n

1. Mainland Portugal<\/b><\/span><\/p>\n

Timeframe: 24\u201348 business hours after shipment
Carrier: CTT Expresso
Cost: 6,50 \u20ac<\/span><\/p>\n

2. Autonomous Regions<\/b><\/span><\/p>\n

Madeira: 5\u20137 business days (depending on postal code)
Azores: 6\u201316 business days (depending on postal code)
Cost: \u20ac8.95<\/span><\/p>\n

3. International Shipping<\/b><\/span><\/p>\n

European Union: 5\u20137 business days
Rest of the World: 7\u201315 business days
Cost: from \u20ac14.95 up to \u20ac34.65. Depending on the destination, weight, etc., communicated case by case.<\/span><\/p>\n

Note:<\/b> Orders paid after 12:00 pm are processed on the next business day.<\/span><\/p>\n

If the recipient is not at the address, a notice of passage will be left to reschedule delivery or indicate a pickup point.<\/span><\/p>\n

For order inquiries, contact: geral@enmadeira.com<\/a><\/span><\/p>\n

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Refund Policy and Right of Free Withdrawal<\/span><\/strong><\/h4>\n

Under Decree-Law No. 24\/2014, of February 14, which implements Directive 2011\/83\/EU, the consumer has the right to freely withdraw from the contract, without the need for a reason, within 14 consecutive days.<\/span><\/p>\n

Start of the period:<\/b><\/span><\/p>\n

Goods: From the date of receipt by the consumer or by a third party designated by him\/her<\/span><\/p>\n

Services: From the date of conclusion of the contract<\/span><\/p>\n

How to exercise the right:<\/b><\/span><\/p>\n

Contact via: geral@enmadeira.com<\/span><\/p>\n

Use the model form available here: https:\/\/www.centroarbitragemlisboa.pt\/form_reclamacao.php<\/a><\/span><\/p>\n

Send by registered mail with acknowledgment of receipt<\/span><\/p>\n

Communicate by any means that unequivocally demonstrates the wish to withdraw from the contract\nFree Withdrawal Form
To the Company: William Hinton
Address: Parque Empresarial da Calheta, Lote 30\/53
9370-221 Estreito da Calheta
Madeira – Portugal<\/span><\/p>\n

I (We) hereby notify that I\/we wish to exercise the right of free withdrawal regarding the following contract:<\/span><\/p>\n